Do you help friends and/or customers with their computer problems?
Tired of spending hours on the phone trying to fix some complex software issue?
There is no substitute to seeing what they see, first hand. You can work faster, and they can watch and maybe learn a thing or two.
To see things first hand, you either have to physically be at their computer, or you have to use a “remote access” utility. For this, you have several options, including Microsoft’s “Remote Assistance” utility. Unfortunately, “Remote Assistance” has problems connecting through some firewalls, and requires either a functional email program or Windows Live Messenger. Once the connectionis established, Remote Assistance works quite well.
We recommend two “free” alternatives. Perhaps one of these will fit your needs.
#1 - LogMeIn, found at logmein.com
LogMeIn has the advantage, once the client is installed, of being able to access remote computers (or your computer) without user intervention. It has the disadvantage of not being able to do two-way file transfers.
#2 - CrossLoop, found at crossloop.com
CrossLoop has the advantage of being able to do file transfers, but is has the disadvantage of requiring user intervention at the other end. (For some users, this may be an advantage if they don’t want to allow unlimited access, and therefore CrossLoop may be more suitable to customer support). It makes it kind of tough if you want to access your own computer.
Security:
Both use a secure connection. But both require a very secure password or pass phrase in order to prevent unauthorized access. Plus CrossLoop requires the user at the other end to accept assistance, and they have the option of only allowing viewing access, or full remote control access.